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Questions About Billing

Question: Why am I receiving more than one bill for the same surgery? 
Answer: There are a number of separate charges associated with your surgical procedure.  You MAY receive charges from several companies.

1. First Colonies Anesthesia
2. Your surgeon's office – his/her fee for performing your surgery.
3. Your pathologist – services for tissue specimens removed during surgery requiring further examination. 

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Question: What type of credit cards do you accept?
Answer:
We accept all major credit cards such as Visa, Mastercard, Discover, American Express and CareCredit.  You are welcome to visit the CareCredit website at: www.carecredit.com to pre-apply for their services before your date of surgery.

Question: When should I expect my first bill?
Answer:
We will bill you any balance due after your insurance company has paid your claim.  There may be a delay if your insurance company has paid us incorrectly and we have re-submitted your claim for a corrected payment and allowance determination.  Normal claim turnaround is about 30 days.

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Question: Do you charge interest?
Answer:
No


Question: Are we able to set up a payment plan?
Answer:
We do ask that all balances are paid in full within 90 days.  If you encounter problems paying within the 90 days, please contact our office immediately at 301-424-6901 and ask for our collections department.

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Question: What is included in my bill?
Answer:
  We are dedicated to reducing the cost of your medical care.  In fact, we do not itemize invoices since most procedures have established charges.  Our bill includes services provided to you by the staff at Montgomery Surgery Center, pre-operative care, the use of the facility operating room, recovery care and business office services.  You will receive separate invoices from us, your surgeon, an anesthesiologist, and/or pathologist.  Some specialty items may require additional charges. 

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Question: What is your credit and payment policy?
Answer:
Full payment is due within 90 days of your surgery.  Elective and cosmetic surgery procedures must be paid in full before your surgery. 

We strongly encourage you to personally contact your insurance company about your upcoming surgery.  It is mandatory that YOU, as the insurance subscriber, confirm that all prior authorization information necessary to your specific policy is completed before your surgery date.  You may be penalized by your insurance company if you don’t follow your policy guidelines.  You must understand what your benefits cover and how this may affect you financially.

We will submit insurance claims for you.  We request that your deductible and co-pay amounts are paid on or before your date of surgery.  You will receive a notice from us regarding the amount to pay.  If you anticipate difficulty in paying your bill, please let us know immediately. 

Question: Can I pay my bill online?
Answer:  Yes, go to https://secure.epayhealthcare.com/msc373epay, and follow the instructions to pay your bill online.

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